Terms and conditions

The purpose of these Terms and Conditions is to outline the rules and regulations that govern your use of PrimaPlay Casino, including its website, mobile app, and any other services provided by us.

By registering an account with us or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please do not use our services.

Account Registration

To register an account with PrimaPlay Casino, you must be at least 18 years old (or the age of majority in your jurisdiction) and meet our eligibility requirements. You are responsible for maintaining the confidentiality and security of your account login credentials and preventing unauthorized access to your account.

We may require you to provide identification or proof of address as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) policies. We reserve the right to request additional documentation or information from you at any time to verify your identity or compliance with these policies.

Deposits and Withdrawals

We accept various payment methods for deposits, including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies. The minimum and maximum deposit limits are as follows:

• Credit/Debit Cards: Min $10, Max $1,000
• E-Wallets (Skrill, Neteller): Min $10, Max $1,000
• Bank Transfer: Min $50, Max $5,000
• Cryptocurrency: Min $20, Max $10,000

The processing times and fees for deposits are as follows:

• Credit/Debit Cards: Instant, No fees
• E-Wallets (Skrill, Neteller): Instant, No fees
• Bank Transfer: 1-3 business days, No fees
• Cryptocurrency: Instant, No fees

We reserve the right to request additional documentation or information from you as part of our AML policy. We may also suspend or close your account if we suspect any irregularities or money laundering activity.

Bonuses and Promotions

Bonuses are credited to your account according to the specific promotion terms. Wagering requirements apply to all bonuses, and you must meet these requirements within 30 days of receiving the bonus. Failure to meet the wagering requirements will result in the forfeiture of any remaining bonus amount.

We reserve the right to modify or remove any bonus or promotion at any time without notice. Abuse of bonuses, including but not limited to, exploiting loopholes or using multiple accounts, may result in account suspension or closure.

Gameplay and Fairness

All games offered by PrimaPlay Casino use a Random Number Generator (RNG) to ensure fair play. However, we cannot guarantee that the RNG will produce random results.

In the event of a game malfunction, we reserve the right to void any winnings and resume the game from the previous state.

We limit play on certain games or restrict access to high-stakes games based on your account history and responsible gaming status. We also provide various tools and features to help you manage your play responsibly, including deposit, wager, and session limits.

Responsible Gambling

If you feel that you have a problem with gambling, please self-exclude from our services by contacting our customer support team. We will suspend or close your account and prevent you from accessing our services for the specified period.

You can also set deposit, wager, and session limits on your account to help manage your play responsibly. Help and support links are available on our website to provide information on responsible gaming practices and resources for problem gamblers.

Prohibited Activities

We prohibit the following activities:

• Bonus abuse, including exploiting loopholes or using multiple accounts
• Fraud, collusion, or manipulation of games
• Use of bots or automated systems to play games

We reserve the right to suspend or close your account if we suspect any of these prohibited activities.

Account Suspension and Closure

We may suspend or close your account at our discretion for various reasons, including but not limited to:

• Breach of Terms and Conditions
• Inactivity or dormant accounts
• Suspicious activity or money laundering

If you wish to close your account voluntarily, please contact our customer support team. We will process your request within a reasonable timeframe.

Privacy and Data Protection

We collect information about you for the purposes of providing our services and complying with regulatory requirements. This includes but is not limited to:

• Name and address
• Date of birth
• Contact details

We use and store your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

Limitation of Liability

We are not liable for any losses arising from system errors, game malfunctions, or third-party links. We also disclaim any liability for any damages or losses arising from your use of our services.

You agree to indemnify and hold harmless PrimaPlay Casino, its officers, directors, employees, and agents from any claims, demands, or actions arising from your use of our services.

Amendments and Updates

We reserve the right to modify these Terms and Conditions at any time without notice. You agree to be bound by any changes made to these Terms and Conditions. We will provide you with reasonable notice of any significant changes, but it is your responsibility to regularly review these Terms and Conditions for updates.

By continuing to use our services after any changes have been made, you acknowledge that you accept the new terms and conditions in their entirety.